# Troubleshooting

> Fixes for the problems people hit most when connecting an AI tool.

Most problems are fixed by reconnecting or by switching address.

## Connected, but every call fails

If you were never asked to sign in, remove the server from your tool and add it again so the sign-in starts.

## "Insufficient scope", or asked to sign in again

A newer tool needs a permission your connection did not grant. Reconnect and approve the new consent.

## "Not in this profile"

The tool is not in your catalog. Switch to the address the message names. See [Choosing a catalog](/mcp/catalogs-and-options).

## "Not available" with a plan

The workspace's plan does not include that feature.

## A confirmation expired

Confirmations last ten minutes. Run the action again.

## Wrong workspace

Use `automo_switch_workspace`, or pass the workspace explicitly on the call.

## Old ciao.dev address

Reconnect with `https://mcp.automo.build/mcp`.

## More help

- [Developer portal](https://automo.build/developers)
- [llms.txt](https://automo.build/llms.txt)
- Support: [support@automo.ai](mailto:support@automo.ai)